Privacy statement


Personal details are processed through our webshop. House of Tilia considers a careful handling of the personal data of great importance. Personal data is therefore carefully processed and secured by us. Below we will inform you in detail about the handling of your data:


Privacy Policy and responsibility 

House of Tilia always aims to protect and safeguard your personal data. The personal information you share with us when placing an order, contacting us or subscribing to our newsletters, is stored in our client database. 

The person responsible for the processing of your personal data is House of Tilia.

Your data will never be shared with third parties. We may, however, disclose your personal information if we are required by law to do so or if you violate our terms of service. 

We reserve the right to store your data in combined lists and to use it for our own advertising purposes. 

We reserve the right to modify this privacy policy at any time, so please review it frequently.


Visit of this website

You can visit our website without having to provide your personal data. We only collect access data in so-called server log files such as the name of the requested file, IP address, call date and time, amount of data sent and the calling provider. This data is only analyzed to ensure a fault-free operation of the site and is then thrown away. We can not identify your identity on the basis of this information.


Use of cookies

To make the visit of our website more attractive and the use of certain functions possible, we use so-called cookies. Cookies are small text files that are stored on your terminal and that store certain settings and data about your browser for the exchange with our system. The following cookies are placed on this website:

1. Necessary cookies

These cookies are necessary to use our website. This includes, for example, cookies that allow you to log into the customer area or place something in the shopping cart.

2. Third-party cookies

With these cookies from some of our advertising partners we can make our website more interesting for you. Therefore, cookies from partner companies are stored on your hard disk when you visit our website. These are temporary cookies, which are automatically deleted after a preset time. Cookies from partner companies are usually deleted after a few days or at the latest 24 months; in some cases also after a few years. The cookies of our partner companies also do not contain any personal data. Only pseudonym data is collected under a user ID. This pseudonym data is never combined with your personal data.


Use of analysis tools

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

Further information concerning the terms and conditions of use and data privacy can be found at or at 

Collection and use of data in contacting and for the handling of an agreement

Information we may collect about you

You may give us personal information when you subscribe to our newsletter, set up a customer account or order a product. The information you give us may include your name, age, postal address, telephone number, email address and credit card information.

We use the information you provide for the processing of the agreement and the processing of your requests. The SSL technology automatically encrypts all data entered by you when sending your order data (eg address, article etc.).

Uses made of the information we collect about you

We use information held about you in the following ways:

° to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, goods and services you request from us, including to provide goods you order or process your payment for such goods;

° to provide you with our newsletter and any other information about our goods and services, subject to any preferences you express, either when providing us with your information or subsequently; and

° to notify you about changes to our service.

Newsletter and advertising

If you sign up for our newsletter, we use the information you provide with your explicit consent to send you our newsletter. The newsletter contains current information and offers from House of Tilia. When you sign up for the newsletter, we store your IP address and the registration date. This storage serves as proof in case a third party misuses your e-mail address, to notify you without your knowledge or your right to receive the newsletter.

If you do not want to receive a newsletter from us later, you can always refuse to receive it by sending an email to Of course you will also find an unsubscribe link in every newsletter.

Use of data for post advertising and your denial

In addition, we reserve the right for your first and last name, your postal address and your year of birth in combined lists and use it for our own advertising purposes, eg for sending interesting offers and information about our products by normal mail. You can always refuse this storage and this use of your data for these purposes by sending an email to

Collection and use of data in contacting and for the handling of an agreement
We collect personal data when you inform us about this in connection with your order, if you contact us (eg via a contact form or e-mail) or voluntarily inform us when opening a client account. The data that is collected is shown in the relevant forms to be completed. We use the information you provide for the processing of the agreement and the processing of your requests. 

After complete settlement of the agreement or removal of your customer account, all data for further use will be blocked and deleted after the expiration of the storage periods required by the tax and trading laws, unless you have expressly agreed to a further use of your data or we reserve a further use of the data, which is legally permitted and about which we inform you in this statement. 

The removal of your client account is always possible and can take place by sending an email to
For the fulfilment of the agreement, we will send your details to the forwarding company responsible for the delivery, insofar this is necessary for the delivery of the ordered items. Depending on the payment method you have chosen during the order, we will send the payment details stored for this to the credit institution charged with the payment.

Verify, correct or update your data
You are entitled to free information about your personal data stored with us and you have, if necessary, a right to correction, blocking or deletion of these data. If you have questions about the collection, processing or use of your personal data, when providing information, correction, blocking or deletion of data and the revocation of issued authorizations or objections to a certain use of the data, please contact us directly by sending an email to

Storage and security

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

House of Tilia uses the secure payment systems PayPal and Mollie. These platforms use the Secure Socket Layer (SSL) technology that encrypts your information before it is sent to us. That way, House of Tilia or any other third part does not have access to any of your bank details.